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Syncing difficulties with Huawei P10 Lite and Versa 2

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‎05-17-2020 04:32 - last edited on ‎05-22-2020 16:17 by Fitbit Moderator

‎05-17-2020 04:32 - last edited on ‎05-22-2020 16:17 by Fitbit Moderator

I just recently purchased my wife a Versa 2 after her Charge 3 got water damage.  I have struggled getting it to consistently sync with her Huawei P10 Lite though.  I can get it to do the initial connection with little to no issues.  After that we can sync for a couple of hours but then it'll just randomly stop.  I saw the compatibility fix for the P20 Lite with adjusting the power management settings.  I did the same with my wife's phone and no luck.  Has anyone gotten a P10 Lite to work with a Versa 2?  

 

Moderator Edit: Clarified subject

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‎05-22-2020 16:16

‎05-22-2020 16:16

Hi @Obel, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your wife's Huawei P10 Lite that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if you have any additional questions.

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