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Syncing difficulties with Ionic

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‎05-07-2020 05:14 - last edited on ‎05-10-2020 15:38 by Fitbit Moderator

‎05-07-2020 05:14 - last edited on ‎05-10-2020 15:38 by Fitbit Moderator

One minute it syncs then it won't. One minute I get calls and texts and then I don't.

I have reset ionic, removed app and re loaded it. Turned Bluetooth off and back on.

Very frustrating

Now it won't sync at all👎

😠

 

Moderator edit: Subject for clarity 

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‎05-10-2020 15:37

‎05-10-2020 15:37

Hello @Joybell2, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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