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Syncing difficulties with Samsung Galaxy

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‎01-11-2020 07:46 - last edited on ‎01-12-2020 10:17 by Fitbit Moderator

‎01-11-2020 07:46 - last edited on ‎01-12-2020 10:17 by Fitbit Moderator

My Charge 3 will not sync with my Galaxy 9 all of a sudden. I have a connection and my bluetooth is on and shows it's paired to my Charge 3 but it says no device found on the app when I check my stats. Please help!!

 

Moderator edit: Subject for clarity 

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‎01-12-2020 10:17

‎01-12-2020 10:17

Hello @TKrebs24, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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