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Syncing difficulties with Samsung S10 and Versa

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‎01-08-2020 15:57 - last edited on ‎01-12-2020 18:10 by Fitbit Moderator

‎01-08-2020 15:57 - last edited on ‎01-12-2020 18:10 by Fitbit Moderator

My versa lite stopped recieving text now it won't even synch. I checked my phone unpaired it, removed app three times, reset my versa to factory now it just keeps telling me to download app to get started and no change.

 

Moderator edit: Subject for clarity 

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‎01-12-2020 18:09

‎01-12-2020 18:09

Hello @Corpsmom92, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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