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Syncing difficulties with Samsung S5

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‎04-16-2020 08:00 - last edited on ‎04-28-2020 19:48 by Fitbit Moderator

‎04-16-2020 08:00 - last edited on ‎04-28-2020 19:48 by Fitbit Moderator

My Fitbit Versa hr is frequently not syncing. I am having to reset in order for it to sync to my Samsung s5 android phone. Its becoming very frustrating

 

Moderator edit" Subject for clarity 

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‎04-28-2020 19:48

‎04-28-2020 19:48

Hi @Jileva56, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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