help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to login

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-16-2020 08:04 - last edited on ‎04-28-2020 19:36 by Fitbit Moderator

‎04-16-2020 08:04 - last edited on ‎04-28-2020 19:36 by Fitbit Moderator

since two days ago I was logged out of my account in my Android device and when I try to log in  I get a message that the password is invalid  and when I try to use the "forgot password" I get a message that the Network operation failed.  Fitbit.com is unavailable. Please try later.  and then if I try to go to Fitbit.com I get an error message saying that the owner of the website has banned my IP address.

 

same thing happened to my daughter's account!!!  I can't log in!! please help cause I can't get my info.

please respond to my email sice I cannot get thru your side via your site or the app.

thanks

 

Moderator edit: Subject for clarity 

Moderator edit: Removed personal information

Best Answer
0 Votes
1 REPLY 1

‎04-28-2020 19:33

‎04-28-2020 19:33

Hi @Icelis, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared with us. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes