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Unable to connect Versa Lite with Samsung S10+

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‎04-16-2020 10:12 - last edited on ‎04-28-2020 19:10 by Fitbit Moderator

‎04-16-2020 10:12 - last edited on ‎04-28-2020 19:10 by Fitbit Moderator

Hey all! I got a new phone and trying to connect my watch to my new phone is becoming impossible. I tried to connect- it wouldn't work. So i factory reset my watch and uninstalled my app and reinstalled. I have been trying to connect and do the update now for 2 days. It keeps failing and it has taken it two days and then this afternoon it was almost complete and now it just has the diamond and no bar showing how far it has gone. I restarted it, closed everything out, unpaired other items to my bluetooth and now it is stuck on the fitbit diamond and my app is saying "setting up Versa Lite step 2 of 3... downloading 101%" but not doing anything. I am beyond frustrated and ready to toss it. 

Has someone else had this issue? I have a Samsumg Galaxy S10+. 

 

Please help!

 

Moderator edit: Subject for clarity 

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‎04-28-2020 19:09

‎04-28-2020 19:09

Hi @SSpaur, welcome to the Community Forums! Sorry for the delay in responding  

 

Thanks for bringing this to our attention and for the details that were shared, your effort and patience troubleshooting this matter before posting are appreciated. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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