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Syncing difficulties with Samsung S9+

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‎02-06-2020 16:06 - last edited on ‎02-09-2020 16:32 by Fitbit Moderator

‎02-06-2020 16:06 - last edited on ‎02-09-2020 16:32 by Fitbit Moderator

I just got the new phone and my fitbit wont sync.  I have tried deleting and reinstalling. It wont show my fitbit as an option for bluetooth after I removed it from my app. Tried force stop as well. Any help please.

 

Moderator edit: Subject for clarity 

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‎02-09-2020 16:31 - last edited on ‎09-16-2025 08:01 by Fitbit Moderator

‎02-09-2020 16:31 - last edited on ‎09-16-2025 08:01 by Fitbit Moderator

Hello @Carebearkiller5, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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