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Syncing difficulties with Versa 2 after Android 10 update

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‎01-25-2020 15:47 - last edited on ‎01-27-2020 10:44 by Fitbit Moderator

‎01-25-2020 15:47 - last edited on ‎01-27-2020 10:44 by Fitbit Moderator

I updated my phone and haven't been able to sync my Fitbit since Thursday afternoon. I've tried manually syncing, turning on and off the phone, turning on and off the "all day sync" button,  and turning on and off my wifi. Not sure what is going on, I'm assuming it's update glitches... help 😅

 

Moderator edit: Subject for clarity 

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‎01-27-2020 10:43 - edited ‎01-27-2020 10:43

‎01-27-2020 10:43 - edited ‎01-27-2020 10:43

Hello @SamiLanza, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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