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Connection difficulties with app and Alta

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‎01-26-2020 07:21 - last edited on ‎01-27-2020 10:49 by Fitbit Moderator

‎01-26-2020 07:21 - last edited on ‎01-27-2020 10:49 by Fitbit Moderator

New App is it keeps loosing my Alta

 

Moderator edit: Subject for clarity 

Moderator edit: Word choice 

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‎01-27-2020 10:48 - last edited on ‎09-12-2025 16:37 by Fitbit Moderator

‎01-27-2020 10:48 - last edited on ‎09-12-2025 16:37 by Fitbit Moderator

Hi @Ver2, welcome to the Community Forums.

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which mobile device are you using and also provide more details about the issue you're experiencing? If you're having a hard time with the syncing process, first, confirm that your mobile device is compatible with our products and services.  

Let me know if you have any additional questions.

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