01-14-2020
14:31
- last edited on
01-15-2020
15:22
by
RicardoFitbit
01-14-2020
14:31
- last edited on
01-15-2020
15:22
by
RicardoFitbit
My LG G6 and new Versa 2 will not stay connected. At least every couple days, I need to restart my versa and my phone to get them talking again.
Never had a problem with my charge.
Is this common with the LG G6?
Moderator edit: Subject for clarity
01-15-2020 15:21
01-15-2020 15:21
Hello @Essbaum, welcome to the Community Forums!
First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.
Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.
01-18-2020 18:16
01-18-2020 18:16
I tried all the troubleshooting steps with the LG G6 and it still would disconnect and require restart. Unfortunately or fortunately, I just dropped and shattered my LG, so I will be moving on to a new pixel. 😀