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Syncing difficulties with Versa and Samsung S8

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‎01-07-2020 14:56 - last edited on ‎01-12-2020 17:57 by Fitbit Moderator

‎01-07-2020 14:56 - last edited on ‎01-12-2020 17:57 by Fitbit Moderator

I have tried everything posted on this subject, but cannot get ny Versa to sync any longer with my Galaxy S8. I have re-added the Versa, but cannot get it to pair now . It keeps asking me to make sure the Versa is I  the charging cradle and turn on. I cannot move past this point. Does anyone have any suggestions. Thanks. 

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎01-07-2020 20:12

‎01-07-2020 20:12

If you have not yet looked, try going to your phone's bluetooth settings and see if the Versa is still linked to the phone. If it is, unlink it and try again.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎01-12-2020 17:56 - edited ‎01-12-2020 17:56

In response to wtksk8r

‎01-12-2020 17:56 - edited ‎01-12-2020 17:56

Hi @Sarahgil, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. Following the suggestion that was shared by @wtksk8r, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your Versa again. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

Keep me posted.

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