Syncing difficulties with Versa

[SkewsGirl]

I cannot get my Versa and the app to sync. I have uninstalled and reinstalled the app with no improvement. Help

Moderator edit: Subject for clarity 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[RicardoFitbit]

Hi @SkewsGirl, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for your post and troubleshooting this situation prior to posting. Adding more information to the helpful post that was shared by @SteveH, I recommend you to learn more about the syncing process and check how the syncing procedure works here to see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Let me know if you have any additional questions.