01-10-2020 19:32 - last edited on 01-12-2020 18:17 by RicardoFitbit
01-10-2020 19:32 - last edited on 01-12-2020 18:17 by RicardoFitbit
I cannot get my Versa and the app to sync. I have uninstalled and reinstalled the app with no improvement. Help
Moderator edit: Subject for clarity
01-11-2020 02:50
01-11-2020 02:50
The usual things to try when you get syncing issues are:
If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com
01-12-2020 18:17
01-12-2020 18:17
Hi @SkewsGirl, welcome to the Community Forums! Sorry for the delayed reply.
Thanks for your post and troubleshooting this situation prior to posting. Adding more information to the helpful post that was shared by @SteveH, I recommend you to learn more about the syncing process and check how the syncing procedure works here to see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.
Let me know if you have any additional questions.