Syncing difficulties with Xperia XZ3

[Nicola1798]

I've had my blaze for about a year and for the last couple of weeks I have had issues with it syncing to my phone. Seems ever since they updated the app its being having issues. I've disconnected from my Bluetooth and reconnected, also uninstalled the fitbit app and reinstalled. Hase anyone else had or having this problem? 

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hello @Nicola1798, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep in mind that the Sony Xperia XZ3 is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. 

Keep me posted, I'll be around if you need anything else.

[Nicola1798]

Hi, 

I've always had my xperia xz3 since I purchased my fitbit blaze and it's worked fine. I have ended up deleting my blaze off my account and then reinstalling the blaze to my account which has now made it sync correctly with the phone with no issues so far. 

[RicardoFitbit]

Thanks for your update @Nicola1798, sorry for the delay in responding.

Your effort troubleshooting this with the troubleshooting steps that were shared on my previous post are appreciated, I'm really happy to know that your Fitbit device is now syncing with your mobile device. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

See you around!