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Syncing difficulties with Zip and Samsung S9

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‎05-20-2020 10:26 - last edited on ‎05-20-2020 13:06 by Fitbit Moderator

‎05-20-2020 10:26 - last edited on ‎05-20-2020 13:06 by Fitbit Moderator

I just started using the Zip yesterday and after the initial synch and firmware update it will not synch again or download another firmware update the App is saying I need.

 

Moderator edit: Subject for clarity 

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‎05-20-2020 13:06 - last edited on ‎09-13-2025 13:22 by Fitbit Moderator

‎05-20-2020 13:06 - last edited on ‎09-13-2025 13:22 by Fitbit Moderator

Hello @Mgriffinv, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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