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Unable to sync Fitbit device with Galaxy 7

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‎05-19-2020 16:41 - last edited on ‎05-20-2020 13:00 by Fitbit Moderator

‎05-19-2020 16:41 - last edited on ‎05-20-2020 13:00 by Fitbit Moderator

Would like to talk to someone about my Fitbit it want sync to my Samsung Galaxy 7 I get data on my phone just not on the Fitbit.. got it in December. From HSN. I was  told I had a year manufactory warrant. Please I have been Calling for 2 months. 

Thanks. 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎05-20-2020 06:02

‎05-20-2020 06:02

Do you have mobile track enabled in the Fitbit app on the phone? I wonder where the app is getting the data if the tracker isn't working?

Or is the tracker working and its display is not?

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‎05-20-2020 11:39

In response to Rich_Laue

‎05-20-2020 11:39

When I turn the Fitbit on a massage say. Data not clear sync again
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‎05-20-2020 12:59

In response to Rich_Laue

‎05-20-2020 12:59

Hi @SunsetRunner, welcome to the Community Forums! 

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which Fitbit device are you using? Is your Fitbit not tracking any information at all or specific stats? When was the first time you experienced this issue? Are you using MobileTrack or a third-party app like Strava to sync information? In the meantime I receive your answers, please restart your Fitbit and let me know if the issue persists.

 

@Rich_Laue Your help is appreciated. 

 

Let me know if you have any additional questions.

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