Syncing difficulties with the Android Fitbit app

[Guy_]

Since a few updates ago the good syncing between Android phone and Versa has become slow and weird and tedious.

1) Whilst displaying "looking for device" it updates the dashboard. This is odd as its not even in syncing mode.

2) Stop/starting bluetooth causes the dashboard to display "looking for device" for ages, until the message disappears without reason, even though the watch and phone are a few inches apart.

Starting a pull down to refresh, restarts the same cycle.

3) When syncing is displayed it can take ages before anything happens, and it may be necessary to pull down several times before any sync actually happens.

The only thing that slightly improves the situation is to clear the data cache and restart the Fitbit app.

This poor syncing materialised last year on different Versas and different Android phones. It coincided with some app or firmware updates.

Would it be possible to improve the connectivity for syncing, like it used to be, or at least give some insight as to what is not syncing, eg between watch and phone, or phone and Fitbit [internet]? If one knew what bit of syncing wasn't working it would be easier to remedy, if at all possible.

What is odd is, restarting bluetooth finds connected devices and yet the app tediously displays "looking for device". How is this possible? If the device is already connected why does it spend ages looking for it?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Guy_, thanks for stopping by. I appreciate you've taken the time to troubleshoot the syncing difficulties you're experiencing prior to contacting us.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.

I'd like you to confirm that you've followed the steps recommended in the help article: Why won't my Fitbit device sync? 

I'll be around if you need further assistance. 

[Guy_]

Thanks

I have a Versa  with a Samsung S9+ and another with an Oppo. Both are supported.

Both have not as good sync as it used to be say around September 2019.

By trying different techniques sync can be done but its tedious to have to do all these manipulations to get s sync.

Notifications seem to work generally but on occasions even they aren't always prompt.

Please see if the sync can be made like it used to be and also imprivi the feedback so as to know what isn't working well to make fixing it easier in the meantime.

[MarreFitbit]

Hello @Guy_, thanks for getting back and for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Guy_ · Accepted solution]

It seems with the new app rrlease of 2020-01-25 that it has been improved.