Syncing feature stopped working

[LoreleiNeith]

I tried to Sync a few times today and it never worked. I tried under Sync now as well as in Today by holding and pulling page down as always.

I switched the bluetooth on and off a few times, then unpaired but now it won't let me pair/sync again

Thanks

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @LoreleiNeith, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Fitbit device since it's not connecting with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know what is the model of your Fitbit device. Also, let me know if you get any error message when you try to re-pair your Fitbit device.

In the meantime, restart your Fitbit device as described in this help article. After this, try setting up your device from scratch and see if the issue gets fixed.

Keep me posted!

[LoreleiNeith]

Hi Juan,

Thank you for taking time to answer my query.

There had been another response to my message from one of the community gurus, in which different steps to take and try had been listed. I followed those and the sync started to work again.

I still wanted to thank you for your response though

Antonella

[andi3b]

Hi, 

Can you share the steps you took to resolve the issue?

Thanks

[LoreleiNeith]

Hi there,

Here they are

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[JuanJoFitbit]

Hi @LoreleiNeith, that's great news! I'm glad to hear that you managed to get the issue resolved. Thank you for posting the update here and thank you for sharing the steps you followed. Don't hesitate to get back if more assistance is needed.

@andi3b, thank you for joining us in this thread! I would like to follow up and would like to know if the issue was fixed after following the steps that @LoreleiNeith shared.

See you guys later! 😀