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Syncing issue with Google Pixel and Fitbit

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‎01-20-2021 10:51 - last edited on ‎01-20-2021 15:02 by Fitbit Moderator

‎01-20-2021 10:51 - last edited on ‎01-20-2021 15:02 by Fitbit Moderator

For the last week I am unable to sync google pixel phone with fitbit. Went through support chat twice and they finally told me it was their issue and they are working to solve it. Can you give me a timeline for you fixing the issue?  This is frustrating!

 

Moderator Edit: Clarified subject

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‎01-20-2021 15:02

‎01-20-2021 15:02

Hi @EmilyAHL, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared with me, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance with your syncing issue. That said, because I don't have access to the information they provided you, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

View best answer in original post

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3 REPLIES 3

‎01-20-2021 15:02

‎01-20-2021 15:02

Hi @EmilyAHL, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared with me, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance with your syncing issue. That said, because I don't have access to the information they provided you, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎01-20-2021 19:32

In response to RicardoFitbit

‎01-20-2021 19:32

They said I did everything and it's a problem on your end. Can you direct me to someone who knows when it will be resolved?

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‎01-22-2021 16:14

In response to EmilyAHL

‎01-22-2021 16:14

Your reply is appreciated @EmilyAHL.

 

Thanks for the details that were shared with me, seems odd that our Support team sent you that information. Unfortunately and as per previously mentioned, I don't have access to the information of your case with them to further assist you. My best advice for you will be to contact them back if you still have questions about the outcome of your case. Your understanding and patience are appreciated.

 

I'll be around.

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