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Syncing issue with Inspire HR and Redmi Note 9.

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‎01-17-2021 03:20 - last edited on ‎01-19-2021 16:05 by Fitbit Moderator

‎01-17-2021 03:20 - last edited on ‎01-19-2021 16:05 by Fitbit Moderator

Can anyone help me please ... I have a Fitbit insprire hc and an android smartphone Xiaomi redmi note 9 pro. Syncing has always been difficult but now from one moment to the next Fitbit does nothing anymore. The time is incorrect as activity I only have the calories and weight. Can't add any activity. Have already switched Fitbit off and back on Xiaomi. Fitbit already rebooted and already reset and factory reset ... nothing helps ... Thanks for the help!

 

Moderator Edit: Clarified subject

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‎01-20-2021 04:12

In response to RicardoFitbit

‎01-20-2021 04:12

Hello !
Thanks for your reaction .
After trying to repair the Fitbit for hours, I went a little frustrated ...
So I went to the shop where he came from and in 3 minutes a nice young man
repaired it !!! The connection between Fitbit and Xiaomi was gone !!!
Bye for now !
Coco.

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‎01-19-2021 16:05 - last edited on ‎07-08-2025 07:13 by Fitbit Moderator

‎01-19-2021 16:05 - last edited on ‎07-08-2025 07:13 by Fitbit Moderator

Hi @comima, it's nice to see another post from you here in the Community Forums. 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎01-20-2021 04:12

In response to RicardoFitbit

‎01-20-2021 04:12

Hello !
Thanks for your reaction .
After trying to repair the Fitbit for hours, I went a little frustrated ...
So I went to the shop where he came from and in 3 minutes a nice young man
repaired it !!! The connection between Fitbit and Xiaomi was gone !!!
Bye for now !
Coco.
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‎01-20-2021 15:26 - last edited on ‎07-08-2025 07:13 by Fitbit Moderator

In response to comima

‎01-20-2021 15:26 - last edited on ‎07-08-2025 07:13 by Fitbit Moderator

You're welcome @comima, your reply is also appreciated.

I'm really happy to know that your issue was solved after visiting the shop where you bought your Inspire HR. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out if further assistance is needed. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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