help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing issue with Inspire HR and Redmi Note 9.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2021 03:20 - last edited on ‎01-19-2021 16:05 by Fitbit Moderator

‎01-17-2021 03:20 - last edited on ‎01-19-2021 16:05 by Fitbit Moderator

Can anyone help me please ... I have a Fitbit insprire hc and an android smartphone Xiaomi redmi note 9 pro. Syncing has always been difficult but now from one moment to the next Fitbit does nothing anymore. The time is incorrect as activity I only have the calories and weight. Can't add any activity. Have already switched Fitbit off and back on Xiaomi. Fitbit already rebooted and already reset and factory reset ... nothing helps ... Thanks for the help!

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-20-2021 04:12

In response to RicardoFitbit

‎01-20-2021 04:12

Hello !
Thanks for your reaction .
After trying to repair the Fitbit for hours, I went a little frustrated ...
So I went to the shop where he came from and in 3 minutes a nice young man
repaired it !!! The connection between Fitbit and Xiaomi was gone !!!
Bye for now !
Coco.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎01-19-2021 16:05

‎01-19-2021 16:05

Hi @comima, it's nice to see another post from you here in the Community Forums. 

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes

‎01-20-2021 04:12

In response to RicardoFitbit

‎01-20-2021 04:12

Hello !
Thanks for your reaction .
After trying to repair the Fitbit for hours, I went a little frustrated ...
So I went to the shop where he came from and in 3 minutes a nice young man
repaired it !!! The connection between Fitbit and Xiaomi was gone !!!
Bye for now !
Coco.
Best Answer
0 Votes

‎01-20-2021 15:26

In response to comima

‎01-20-2021 15:26

You're welcome @comima, your reply is also appreciated.

 

I'm really happy to know that your issue was solved after visiting the shop where you bought your Inspire HR. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out if further assistance is needed. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

Best Answer
0 Votes