Syncing issue

[Yunii]

This week i have waste too much of my time with fitbit support.

First 3 times i did live chat. Each time, the blaze will work for an hr or so after restarting various times. Then stop sync'ing for a day to a few days. 4th time i contacted fitbit, the agent told me he is concern and will send me a return label. Once they receive it, they will send me a new one.

The return label email have little direction and state that if i have questions call fitbit. Which i did this morning. U asked where do i drop it off, do i drop off at Canada post. the agent said yes. I asked if i can call Fedex to pick it up, agent said no.

After work, i went to a canada post as directed, waited in line, then was told like an idiot that canada post do not accept Fedex. Then was told, i was suppose to call Fedex to pick it up at home by the Canada post person.

Out of frustration i call fitbit again. Told him my situation. I dont think he understand my problem. First he think my label had a wrong address, then he thinks i am asking for another mailinb company label. Truthfully i only wanted him to email ne the exact direction on how to return. I asked him to email me because i have dinner plan and cannot stay on the call any longer. But instead he put me on hold. Put of evrn more frustration, i hung up and started writing this during my dinner.

[Yunii · Accepted solution]

Issue is now resolved after my most recent call with Fitbit.

[Sharrron]

You postede that prob is fixed.  What did you do? THanks

[CindyFitbit]

Hey there @Yunii it's great to see you around! I'm glad to hear that this issue has been finally resolved, many thanks for your patience. Rest assured, we are always working to improve our services. 

@Sharrron welcome! are you experiencing any kind of issue with your Fitbit? If so, let me know! 

Catch you later!