01-23-2020
01:53
- last edited on
01-24-2020
14:04
by
RicardoFitbit
01-23-2020
01:53
- last edited on
01-24-2020
14:04
by
RicardoFitbit
I have installed and reinstalled the app twice and it wont stay in sync. I have a android phone. Help this this very frustrating.
Moderator edit: Subject for clarity
01-24-2020 14:03
01-24-2020 14:03
Hello @Amfrizz, welcome to the Community Forums!
First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.
Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.