help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing issues with Alta

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-27-2017 09:24 - last edited on ‎03-29-2017 06:37 by Moderator Alum

‎03-27-2017 09:24 - last edited on ‎03-29-2017 06:37 by Moderator Alum

My brand new Ulta won't sync on my Android. This is the second time. The first time I just deleted and reinstalled the app and it worked. I have done all the trouble shooting this time and it still won't sync.

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
1 REPLY 1

‎03-29-2017 06:35

‎03-29-2017 06:35

Hello @Katie8298, it's nice to see new faces around the Fitbit Community. In this case I saw your Community profile and you have an Alta paired to your account. So I'm wondering how it goes? are you still experiencing issue to sync with your Android device?

 

I would like to know which troubleshooting steps you have tried so far? In the meantime, I recommend to  review this post that contain more help for syncing issues: Having trouble syncing? (here's how to fix this).

 

Hope to see you soon and if you have more questions, let me know!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes