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Syncing issues with Blaze

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‎11-12-2018 03:37 - last edited on ‎11-12-2018 06:36 by Fitbit Moderator

‎11-12-2018 03:37 - last edited on ‎11-12-2018 06:36 by Fitbit Moderator

Not a new topic. Sorry. Same **** different day with my Blaze. Are you, as a company, ever at any point, going to actually provide decent customer care and actually fix the problems that have now been going on for months on end? Or are we as well just biting the bullet, buying a Garmin and telling the world via social media how crap a Fitbit is?

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎11-12-2018 06:36

‎11-12-2018 06:36

Hello @Ericizzafish.

 

Let me see if there is anything I can help you with.

 

What is it that is happening? What is the issue that you are experiencing? What phone are you trying to sync your Blaze to?

 

Look forward to your reply.

Lanuza | Community Moderator

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‎11-12-2018 07:09

In response to LanuzaFitbit

‎11-12-2018 07:09

Blaze and samsung s7. Ridiculous how difficult to sync, or to stay hooked up bluetooth with gps!! What is the solution? Sometimes doesn't sync for days.  Are you going to do a Blaze software update to fix? This is a widespread and continuing problem as you know.

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‎11-14-2018 04:01

In response to LanuzaFitbit

‎11-14-2018 04:01

Well, where do I begin? Perhaps"begin" is the wrong word, since I've been having sync issues for months now and Fitbit don't appear to give a **ahem**! Now that my phone operating system has updated, it's even worse! Doesn't sync with my phone, tablet (on an older o/s) sync caused the time to be wrong! Tried it on a Lenovo notebook with Windows 10, seemed okay, then all of a sudden it's "clock error!"
Solution? Apparently I've to sync with the mobile app to choose another clock face!
Well, that ain't happening anytime soon, despite the constant "promises" we get!
Seriously, you really, really don't care about your customers, do you?
Do you honestly think that I would contemplate buying a replacement for the Blaze from you, after the continually crap support you offer?
If I was stupid enough to replace it with another Fitbit, I'd just be waiting on the same issues starting with it and the same lip service paid by you regarding these problems.
I'd say "rant over" but I'm pretty sure, going by past experience with you, it's just "rant paused."

Yours, despairingly

Eric
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