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Syncing issues with Charge 2

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‎02-20-2017 16:13 - last edited on ‎03-04-2017 08:15 by Moderator Alum

‎02-20-2017 16:13 - last edited on ‎03-04-2017 08:15 by Moderator Alum

App not updating after sync. I am running 2.42 on a charge 2

 

 

Moderator's edit: Edited title for clarity.

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5 REPLIES 5

‎02-20-2017 16:15

‎02-20-2017 16:15

@Romanoon, did you restart your phone after upgrading the app to version 2.42?

 

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‎02-23-2017 09:23

In response to USAF-Larry

‎02-23-2017 09:23

Yes I did.

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‎03-04-2017 08:18

In response to Romanoon

‎03-04-2017 08:18

Hey, @Romanoon! Cat Tongue Thanks for joining in. Have you tried these troubleshooting steps?

 

@USAF-Larry, Nice to see you again and thanks for helping our friend. 

 

Let us know and also if you could provide us with more information so we can further investigate.

Solange | Community Moderator, Fitbit
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‎03-06-2017 04:33

In response to SolangeE

‎03-06-2017 04:33

It seems like there are many many of us are having sync issues. Can you tell us if it is Android issue or the app? thank you

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‎03-08-2017 09:09

In response to 32loulou

‎03-08-2017 09:09

Hello, @32loulou! Cat Tongue Thanks for being here. Well, at the moment you should not be having issues to sync with Android devices or any other one.

 

Can you please let me know what troubleshooting steps have you tried?

 

Restarting and rebooting your phone does the trick most of the times. 

 

Let me know! 

Solange | Community Moderator, Fitbit
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