help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing issues with Flex 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-07-2017 07:52 - last edited on ‎11-09-2017 05:24 by Moderator Alum

‎11-07-2017 07:52 - last edited on ‎11-09-2017 05:24 by Moderator Alum

I have a Flex2 and an android phone. On 3rd Nov it suddenly stopped syncing and no longer shows up on my Bluetooth connections. What can I do? Bluetooth and Locations are both turned on. The problem is with the Fitbit.

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
1 REPLY 1

‎11-09-2017 05:23

‎11-09-2017 05:23

Hi there @Adehol, let me give you a warm welcome aboard to the Fitbit Community! My initial recommendation is to review if you are running the latest version of the Fitbit app for Android. To the date of this post the version of Android is 2.61.

 

To see what version of the Fitbit app is installed on your device:

  1. Tap the menu button.
  2. Tap Help.
  3. Tap Fitbit App.

If you have this version and the issue persists, please take a look to this post for more help: Having trouble syncing? (here's how to fix this).

 

See you later and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes