Syncing issues with Sense and Samsung S20

[Harvest_moon]

It's 2021 and Samsung s20 is still not compatible. This is absolutely ridiculous. I love fit bit and have used them for a couple of years. I finally update from an Iconic to a Sense. The problem is the Sense will not stay synced to my phone. Even though I didn't have an issue with the Iconic. Customer service just says sorry your phone is not compatible try another phone. Like I have more than one phone! I'm so upset. I think I'm going to have to return the Sense even though I love it. 😞

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Harvest_moon, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

I'll be around if you need anything else.

[A.Pow]

Boo, Ricardo, boo.