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Syncing issues with Style 3

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‎02-03-2018 19:09 - last edited on ‎02-06-2018 03:40 by Moderator Alum

‎02-03-2018 19:09 - last edited on ‎02-06-2018 03:40 by Moderator Alum

I just downloaded fitbit app to my new phone, my style 3 plus, and my flex won't synch

 

 

Moderator Edit: Updated Subject For Clarity

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‎02-06-2018 03:39

‎02-06-2018 03:39

Hi there @RAnneH, thank you for visiting the Fitbit Community! I saw you are experiencing syncing issues with your Flex.

 

Despite your phone has all the hardware requirements to be a supported device, note that is currently not on our list of supported devices. In this case the app might not work as is expected since is not optimized to run with the device in question.

 

However it wouldn't hurt to try the following steps: Having trouble syncing? (here's how to fix this).

 

Our team is always working to test and add more Android devices to the supported devices list, so keep an eye open for updates!

 

See you around hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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5 REPLIES 5

‎02-06-2018 03:39

‎02-06-2018 03:39

Hi there @RAnneH, thank you for visiting the Fitbit Community! I saw you are experiencing syncing issues with your Flex.

 

Despite your phone has all the hardware requirements to be a supported device, note that is currently not on our list of supported devices. In this case the app might not work as is expected since is not optimized to run with the device in question.

 

However it wouldn't hurt to try the following steps: Having trouble syncing? (here's how to fix this).

 

Our team is always working to test and add more Android devices to the supported devices list, so keep an eye open for updates!

 

See you around hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎02-06-2018 18:28

In response to RobertoME

‎02-06-2018 18:28

Thank you,  I was able to get the app and to synch on my new computer, so I'm fine again!  Rosemary

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‎02-08-2018 20:16

In response to RobertoME

‎02-08-2018 20:16

Thank you for responding. I decided to use my new computer instead, yet that is not working now either!  I'm very frustrated having tried all suggestions with no luck.  I hope I don't have to buy a new one since this one is less than 2 years old.  Is there a place I can go in person to get help?

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‎02-20-2018 05:14

In response to RAnneH

‎02-20-2018 05:14

Hi there @RAnneH, please accept my apologies for the late response. I was reading you were having troubles to sync with your computer too. I'm wondering how it goes so far? Is the issue still persisting?

 

I'm afraid I cannot redirect you to get support in person but if the issue continues, please let me know the details of the issue and I will be happy to guide you through. Is it giving you an error? are you syncing with the Fitbit app for Windows 10? Is your computer compatible with native Bluetooth or are you using the wireless sync dongle of your Flex?

 

I'll be looking forward to your response. See you soon!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎02-21-2018 07:19

In response to RobertoME

‎02-21-2018 07:19

Thanks for following up.  I did finally resolve the issue. New computer different enough to cause problems in several areas! In fact, I cannot tell you exactly HOW it became resolved!
Also, I gave up on synching to my phone once I was able to synch to the computer.

Rosemary

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