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Syncing issues with Versa 2 and Samsung A21S

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‎09-25-2020 06:44 - last edited on ‎09-29-2020 16:58 by Fitbit Moderator

‎09-25-2020 06:44 - last edited on ‎09-29-2020 16:58 by Fitbit Moderator

Hello,

I've purchased my Fitbit to use it both as a smartwatch and fitness tracker. However out of the box I've noticed some issues.

1. I am not getting notifications on my Fitbit unless I unlock my phone.
2. I can't connect to Spotify unless I unlock my phone.
3. If i run the app in the background it seems to work fine for about 3 minutes.

I have tried

1. Restarting both the Fitbit and my phone
2. Unpairing the Fitbit and pairing it again
3. Reinstalling the app
4. Turn off every power saving measure on my phone
5. Adding the Fitbit to trusted smart lock devices.

6. Turning off smart lock completely

My current phone is a Samsung Galaxy A21S running Android 10. I have walked through every troubleshooting page provided in similar topics to absolutely no success. Anything I can still try? 

 

Moderator Edit: Clarified subject

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‎09-29-2020 16:52

‎09-29-2020 16:52

Hi @stadsmeister, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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