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Syncing issues zip

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‎12-05-2016 13:39

‎12-05-2016 13:39

 Often my fitbit zip will have the wrong time....when I sync it with the Android app my fitbit shows the correct time but the app says that my steps for the days since the last sync says 0. 

It's a bummer.. 

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‎12-08-2016 04:44

‎12-08-2016 04:44

Hi there @KateGV, good to see you around. Have you reviewed if this is not a battery connection on your Zip? Sometimes loose battery connection might be the reason of missing steps or issues at the moment to sync. I recommend to check the following post for additional help.

 

Lets try this and let me know if the issues persists.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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