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Syncing issues

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‎10-24-2016 08:23

‎10-24-2016 08:23

I downloaded the new app when I got my new Fitbit and it still won't sync correctly it isn't counting my steps
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‎10-26-2016 05:45 - last edited on ‎08-13-2025 04:43 by Fitbit Moderator

‎10-26-2016 05:45 - last edited on ‎08-13-2025 04:43 by Fitbit Moderator

It's great to see you around @Nikkistone. I recommend verifying if your phone is a compatible mobile device, if it is follow our syncing troubleshoot. After these steps your tracker should sync without an inconvenience. 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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