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Syncing issues

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‎02-05-2021 03:29 - last edited on ‎02-10-2021 13:10 by Fitbit Moderator

‎02-05-2021 03:29 - last edited on ‎02-10-2021 13:10 by Fitbit Moderator

Aargh!! Not syncing again! Not synced since 1.33 am done the usual things nothing working. Thus is becoming a regular problem! 

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎02-05-2021 04:34

‎02-05-2021 04:34

Had a Charge 3 won't sync was 2 days behind and not accurate time of day. After a week or so took it off completely and went back to my Charge 2 with the cracked screen. Did a reset and synced it to my phone again and ZERO issues so far. I did ALL the recommended things to try and fix my 3 to no avail. This was all after the 3.37 update.

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0 Votes

‎02-10-2021 13:15

In response to TuTTi57

‎02-10-2021 13:15

Hi @Lindarhasa @TuTTi57, it's great to see you here. 

 

Thanks for the troubleshooting performed prior posting. I'm sorry to hear about this situation. If you haven't done yet, please follow the steps in this link Why won't my Fitbit device sync?

 

Hope this helps. 

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0 Votes

‎02-10-2021 16:02

In response to AnaFitbit

‎02-10-2021 16:02

Hi Ana,

 

We've already done all that. Is there any way to downgrade the app version to a working one? 

 

Thanks

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