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Syncing my new Alta

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‎05-05-2016 21:57

‎05-05-2016 21:57

I have tried everything for days now to sync my Alta. I am about to send it back. I have a Droid Turbo, I see a lot of people are having the same issue, what is the problem??? Help!
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‎05-05-2016 22:00

‎05-05-2016 22:00

When I say since, I mean setting it up. Twice now I've gotten as far as getting a 4 digit code to enter, and then after I enter it, nothing. I hap done this both on my laptop and phone.
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‎05-06-2016 14:06

‎05-06-2016 14:06

@RindaRooski Thanks for clarifying where you're getting stuck during the setup process. I recommend restarting the Alta and then, as an alternative, going through the setup flow on a computer. Once you've paired your Alta on the computer you can sign in on your Android phone and continue to sync with your phone. Let me know if that works out for you.

Erick | Community Moderator

It's all about the food! What's Cooking?

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