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Syncing my versa to the app

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‎08-26-2019 08:00 - edited ‎08-26-2019 08:01

‎08-26-2019 08:00 - edited ‎08-26-2019 08:01

I can't sync my versa to the updated app on my Android phone. I hate the layout but now it won't sync anything. Ugh please help

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‎08-27-2019 14:04 - last edited on ‎09-23-2025 10:52 by Fitbit Moderator

‎08-27-2019 14:04 - last edited on ‎09-23-2025 10:52 by Fitbit Moderator

Hello @Kryckie, welcome to the Community Forums!

Thanks for the details that were provided in your post, sorry for the inconvenience experienced with your Versa. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. Thanks for the feedback that was shared regarding the new dashboard design.  

Keep me posted, I'll be around if you need anything else.

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