Syncing phone and Charge HR

[MazPac]

Since marshmallow update I can no longer sync my phone and Charge HR Fitbit... I gave it time 45 Minutes to be exact...Ive forced shut down... uninstalled..reinstalled all to no avail... feel at bit let down as Fitbits are NOT cheap..... any ideas please ?? ☺

[MeylinP]

Welcome sweetie @MazPac! It's nice having you here! I'd appreciate you make sure your Internet and Bluetooth connection are working correctly. Since you recently upgraded to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document here.

I really hope this helps, let me know how it goes! 

[MazPac]

Thank you for your reply...yes I saw that the location had to be on also...this was done...all to no avail... so in the end I used the dongle and synced to my computer, this in turn seemed to nudge my phone...and all now works... why I don't know...but all is good....thank you again for your response..☺


Sent from my Samsung Galaxy smartphone.

[MeylinP]

Hey there @MazPac! Thanks for the update! So glad to hear this sweetie, happy to know you're now back on track. I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.

Have a great week!