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Syncing presents delays and not optimum

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‎06-05-2017 20:31 - last edited on ‎06-08-2017 05:26 by Moderator Alum

‎06-05-2017 20:31 - last edited on ‎06-08-2017 05:26 by Moderator Alum

Anyone know how to fix a slow just spinning sync signal. Sometimes it takes ages with a lot of restarts and then info missing like sleep or heart rate? Have the HR charge with samsung s5 phone.

 

 

Moderator Edit: Updated Subject For Clarity. 

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‎06-08-2017 05:25

‎06-08-2017 05:25

Hello @Lolasmit, it's nice to see new faces in the Fitbit Community! I have experienced something similar when my internet or Wifi signal is too slow. My workaround is to turn Off and On my Wifi or mobile data in my phone.

 

Also I would suggest to review the following post that will provide you all the necessary steps to troubleshoot this behavior with your app at the moment to sync: Having trouble syncing? (here's how to fix this).

 

Hope this get you back on track. I'll be around if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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