Syncing problems Samsung Galaxy J3 2017

[AC98]

 When I bought my fitbit, I had the Samsung Galaxy A3 smartphone and it worked just fine with my fitbit charge 2. Recently I bought the Samsung Galaxy J3 2017 smartphone and since then my fitbit doesn't want to sync or receive notifications (text messages, calls, whatsapp ...) anymore. I solved the problem partly by installing Fitbit Connect on my computer to make sure my fitbit syncs. But I can't figure out how to get the notifications back. Anyone who has the same problems? Solutions anyone?

[RobertoME]

Hi there @AC98, welcome aboard to our Fitbit Community! In this case something important to consider is that both phones are not listed as compatible, so the behavior may vary or may not work as is expected. However it would not hurt to try the following suggestions to address the notification issues you are experiencing: My tracker isn't receiving notifications (Android Fitbit app). 

The steps might be similar, but to address the syncing problems check our dedicated thread: Having trouble syncing? (here's how to fix this).

Hope this helps and stay tuned to our Community if you have other questions.

[AC98]

I ran over all the steps you recommended and it still won't work. I also tried the 'Fit notification'-app for android and it won't work either. I know it's not the official app, but I thought I could give it a try since nothing else worked anyway. With the 'Fit notification'-app, the problem is again that I need to sync inside the real Fitbit app, which I can't. Since my phone is pretty new, I assumed it would be on the compatibility list, but apparently it is not. So is there any chance it will be on the list within a few months? Are you guys working to add other phones to the list?

[SunsetRunner]

Are they going to put this phone on the compatible list? All I’ve done so far is buy an expensive step counter. My daughters £20 copy from China, works fine on this phone. Even has all the notifications coming up on it. 

To think that a copy can do more than a “major brand” product is pathetic. Some questions for the j3 phone dates back to 2015 and still done nothing about it. 

[RobertoME]

Hello there @AC98 and welcome aboard to our Fitbit Community @SunsetRunner. Thank you for posting your comments and feedback.

I understand the frustration this may caused and note when a devices as not been listed as compatible, this means that we have not tested it for compatibility yet or the device is not compatible at all. However as moderators we do not have further details of when a device is going to be listed as compatible and the time is going to take to be listed.

Rest assure our team is always working to test and add more Android devices to the supported devices list to increase the options to sync.

See you later and feel free to share any additional feedback.

[PontyKath]

This seems to have been going on for ages!! Why has this not been sorted yet?  I bought the Charge 2 because of the notifications feature, I had an A3 and worked perfectly, I've just upgraded to J3 so now in a 2 year contract!! I just thought most phones with bluetooth would be fine especially as my last Samsung was - Why is it taking so long to sort out?  This is not fair on your customers, it seems like just cos we've already paid out for the watch and you've had your money it doesn't matter if we can't use the full functions - I'm so disappointed that you do not care about existing customers - It matters cos I won't buy a Fitbit again and wouldn't recommend one

[PontyKath]

This seems to have been going on for ages!! Why has this not been sorted yet?  I bought the Charge 2 because of the notifications feature, I had an A 3 and worked perfectly, I've just upgraded to J 3 so now in a 2 year contract!! I just thought most phones with Bluetooth would be fine especially as my last Samsung was - Why is it taking so long to sort out?  This is not fair on your customers, it seems like just cos we've already paid out for the watch and you've had your money it doesn't matter if we can't use the full functions - I'm so disappointed that you do not care about existing customers - It matters cos I won't buy a one of your products again and wouldn't recommend one

[KHZ]

Samsung Galaxy J is on the list should that not cover the Samsung Galaxy J3 which is clearly an updated version.  I just got a brand new Samsung Galaxy J3 and cannot use the app at all so now have a fitbit which is nothing more than a very expensive step counter as it wont sync with my PC either.  Is there an update on when this issue will be resolved. It worked with my previous J5 no problem.