Syncing problems

[MorningZig]

When will Fitbit take customers seriously and be transparent with what is going on. Syncing problems have been going on with several trackers, various phones, varoius OS for weeks and weeks... Customer service answer is always the same, politely inefficient 'we know there's a problem but....'

I appreciate that problems cannot be resolved Immediately but it is well over a month that i have not been able to use my versa normally. & instead of getting better it is getting worse... If after starting, restarting on off all charged etc...etc... you tracker finally sync, the time, steps, sleep are still inaccurate.

So Fitbit what is the point of a tracker that does not track, doesn't sync?

Rant over!

[Bill76]

The bluetooth connectivity between my Charge 3 and Android phone is truly abysmal, and seems to get worse with each new version of the Android app.  This functionality is so fundamental you would have thought Fitbit would have their very best programmers working to sort it out. I have other devices which connect to my phone by bluetooth and none of them has the problems of actually establishing a connection or, when / if a connection is established, transferring data over the connection that I experience with the Charge 3. This does seem to be a software problem rather than a hardware problem, so presumably solvable by getting the coding correct.

[MarinaI]

I have contacted help centre and am just basically told "turn it off and turn it on again" in various words and thar the problem is with my phone. It works perfectly for other bluetooth devices. Also fitbit not picked up on ipad either

[Bill76]

I don't think we are alone; this seems to be a common and major problem, which Fitbit keep brushing under the carpet. My phone connects with no trouble at all to the handsfree systems on two cars, both of which are ten years old, but not to a device which was purchased last year. Shoddy and poor quality management.

[FayeLouise13]

I am so glad to hear it's not just me. I've tried nearly every troubleshooting trick I can find (I'm about ready to sick my husband on it, and if his tech savvy doesn't work, it's going out the window XD lol) Thank you for sharing. Can't wait to find a resolution.

[Bill76 · Accepted solution]

It seems to be a problem with so much software, that the software engineers are so focused on adding new features that they don't have time to bother sorting our fundamental bugs, and this is a serious, fundamental, flaw in what otherwise is a very nice product.

[mfergo]

Until a few weeks ago my own experience would have supported all the above complaints.

I have a Charge 3 and a Versa 2 and they both behaved identically in respect of sync. It would work for a day or so but then stop background sync. If you did a manual sync the circular snake would spin either for a short time and stop with a red blob orfor a longer time and then stop - in bothcases without actually syncing. I could usually clear it by doing a force stop/clear cache.

Possibly since the app update on Mar 28th (v3.18), both devices have been syncing in background more or less as expected and without any lockups where it refused to sync.

Now if only they would measure distance correctly they would be more or less fit for purpose.

[MarinaI]

Glad you got sorted but my problem continues. I only have the watch about 7
weeks and it was problematic from the start. It has not synced since 5
April despite numerous resets. Will not pair with either my phone or iPad.

[Bill76]

That is really interesting, mfergo, because I recently updated to the 28th March version of the app, principally because I hoped it would solve the issue, but in fact it made things worse. The last couple of days I have managed to sync device to phone only after at least a dozen attempto to connect; previously it would usually only take half a dozen attempts. The app says "Looking for Device" and whirrs away for about 5 minutes and then comes back with the message "No Device Found". When I open the BT settings on the phone it shows Charge 3 as an available device but when I tap there to pair it usually fails to set up the pairing. This is beyond frustrating!

[SunsetRunner]

Same here. Ready to get something else. Anyone have a suggestion for a different tracker that's not an Apple?

[Pauline59]

I'm fed up with no response from fitbit, app won't sync it's been on going for weeks. 

[CMKing7]

I had to leave my Sense at home because of medical tests I had to go through today. First thing this morning, it synced to my phone great.  Came home put my Sense on, attempted to sync to the phone and blah!!, it would not work. I checked all the logs for answers but there doesn't seem to be one that works. I've tried everything. Uninstalled the App on my phone and now I can't get it back. Google Play just sets and the wheel turns but nothing happens. Can't imagine they don't have the Fitbit App now.  Now Sense doesn't seem to want to record either and it's charged to 100%.

UPDATE: I uninstalled the Fitbit app on my phone then (after finding it) I reinstalled the app and now everything is back to normal, and my Sense will sync with my phone.

[Bill76]

Hi

Changed my phone, and my Fitbit now syncs reliably. Not sure whether it is
a better Bluetooth chip in the phone or more memory.

Bill

[Ronnn1974]

Same issue, 3 years and counting.  Fitbit does not care about customers. 

[42_Fred]

Me too on the syncing problem, my Charge 4 has never done a time zone change without my interaction, and the interaction is different each time. A recent data synch required a factory reset after trying all the suggested methods. (Data was fortunately saved by using my iPad to access the FitBit.) I suspect that FitBit updates, device and app, are only to accommodate the new production, with inserted code potentially over-riding previous security, bug, and feature fixes.

[Yvette2]

How did you find it? I want to do the same thing you did but I am scared I will lose the app and not be able to find it again.