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Syncing trouble ionic

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‎10-03-2019 03:41

‎10-03-2019 03:41

I have a fitbit ionic nearly 1 year old. Over last few days has had real issues syncing. So I don't get notifications and I can't change the face or get weather updates. I have Andriod 9 phone. Have tried unpairing and re pairing. Uninstalling and re installing app and restarting ionic. Any suggestions?

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4 REPLIES 4

‎10-03-2019 08:58

‎10-03-2019 08:58

Hi @Emmiewendy  Android app just released is 3.7 and it helps with notifications. Have you gotten that version yet?

Stepping in the U.S.A. since September 2013. Android 14

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‎10-03-2019 09:41

In response to Odyssey13

‎10-03-2019 09:41

Hi. I do have 3.7. It just keeps not finding ny ionic. Says device not
found even tho bluetooth is on, paired etc. Frustrating 😕
Thanks for the suggestion though 🙂
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‎10-11-2019 09:15

In response to Odyssey13

‎10-11-2019 09:15

I have 3.7 and the interface on my ionic was updated on wednesday 9th october 2019, since then my ionic is not syncing to my phone at all.  I have also paired unpaired closed opened and tried everything bar factory settings and nothing!! Any suggestions? 

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‎10-11-2019 10:30

In response to JaneJ72

‎10-11-2019 10:30

Mine is doing the same exact thing! Hasn't synced since the 9th

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