Syncing troubles

[mirib]

Hi! 

I have fitbit charge hr. It stoped syncing at all!! Tried to erase the app but nothing helped! Can't even put an alarm on the clock.. 😞

Will be glad to hear another option do fix it. Thanks!

[RobertoME]

Hi there @mirib, I can understand for what you are going through with this syncing issue. If the tracker is not communicating with your phone, it will explain why other features are failing; like setting up an alarm.

For what I read on your post you tried to uninstall and reinstall the Fitbit app. So in addition I would like to recommend these suggestions: Having trouble syncing? (here's how to fix this).

Give it a try, hope this get you back on track!

[cdyksterhouse]

My fitbit charge 2 has not synced since Nov 2.  I have turned off my phone.  I have tried temporarily turning off Bluetooth.  I have uninstalled and reinstalled.  I have tried these options multiple times on different days.  I am at my wits end.  Help!

[RobertoME]

Hello @cdyksterhouse, let me give you a warm welcome to the Fitbit Community. I

t's been a few days since you posted so I'm wondering how it goes? Is the issue still persisting? After you posted on this thread has been released a new update for the Fitbit app that could help to improve the stability of the app at the moment to sync: What's changed in the latest release of the Fitbit app?. (If you updated your app it might require to restart your phone.)

Also in my previous post, I have shared a complete guide to troubleshoot these issues that could be of your help in case there is something additional to try from what you have done already.

Let me know how it goes and see you until the next time.

[mirib]

It's back to life!! By itself!! 🙂