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Syncing

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‎03-11-2016 09:43

‎03-11-2016 09:43

My fit bit charge is not syncing with my app. It says that it cannot detect the device.
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‎03-12-2016 03:29 - edited ‎03-12-2016 03:32

‎03-12-2016 03:29 - edited ‎03-12-2016 03:32

Welcome to the Forums @AmyT8704! I'd start by checking out if the mobile device you're using is listed here. I recommend checking out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process.Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

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