Syncing

[SunsetRunner]

my app wont sync to my watch and it says to restart bluetooth but I've done that logged in and out then uninstalled and reinstalled the app still doesn't work 😭

[Pauliesgrl4eva]

Hi Jaylene

I am having major issues as well.  Including and not limited to notifications from 2017 - 2018 now popping up/in my app and It's Causing my phone to continously vibrate. My forgot charge will no longer sync,  update as well. I have done everything I can to get it to sync including turning off Bluetooth uninstalling the app, turning the phone on and off etc. I still get the message saying unable to sync, tracker not found,  and the 99+ notifications from the previous two years. 

I am thinking it is the latest update?  I could be completely wrong about it. 🙂

[SteveH]

@Pauliesgrl4eva  those issues you're having suggest a broader issue than just a syncing problem. I would suggest contacting customer support if the following doesn't help. 

@SunsetRunner the usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at:  https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com