Syncing????

[Marino2010]

Both phone app and fit bit will not sync. On my fit bit I can't even get a sleep score and the fluid tracking hasn't changed in days. Very disappointed and frustrated. As fro the phone app it constantly tells me it can't even find my device?????

[Marino2010]

With everything else i posted about a couple hours ago now i am losing time.... In the last hour I have lost 7 minutes????? Why on earth doesn't fit bit have any IT people working on issues???????? This is BS 175 bucks and can't even rely on my fit bit. 😠😠😠😠😠😠 I'm still working and our IT person is fixing everything from home come on fit bit your IT people could be working from home and I'm sure you have a ton of them being such a big company. Get on the bugs and fix this 😠😠😠😠

[Odyssey13]

Hi @Marino2010  Which phone do you have and is it on the list of compatible devices? click to see

Which device do you have? You need to sync to get the time set and it uses the time on the device you use to sync.

[Marino2010]

I have an LG G6 it is compatible I just don't understand why most of the
time it won't sync for me and always say device not found. it finally did
sync about 30 minutes ago but it shouldn't not sync for days at a time

[StPauliAmi]

My Fitbit app continues to give me the "no internet connection" error message, so obviously cannot sync. I am on Android 7.0, using the most recent update of the Fitbit app (uninstalled three days ago and reinstalled today 16 April 2020). I followed the protocol on the website for syncing problems, which did nothing (restarted my Versa and phone), I also tried unlinking my Versa from my bluetooth, and attempted to set up a new device but with "no internet connection" it cannot do so (which a moderator in another thread recommended). I am able use other apps that are internet connected and I was able to download the app, so I clearly have internet. I have attempted both over my 4G network and on my home Wi-Fi and neither makes a difference in the app's ability to find the Internet.

I have also spoken with Customer Service and they provided no insight. I was told the problem was "escalated", which does me no good.

[Marino2010]

Yeah I just don't understand how fit bit can be such a large company and
not have the proper IT people to get these bugs fixed. I was finally able
to get mine to sync about 4 hours ago but it hasn't synced again since then

[Dirkjevandeberg]

Hier dus precies hetzelfde probleem, sinds gister middag 

Foon al aan en uit gehad

Is het probleem bij jou al opgelost?

Groetjes Dirkje 

[StPauliAmi]

Nej, nothing has been resolved and no response.

[LizB717]

My app stopped recording my steps and I can't find any way to get the info in weeks. Every time I sync my watch loses another 10 minutes of time. So now it's 30 minutes behind. 

[Marino2010]

Nope same here and still dealing with the same issues today

[Nesta6245]

Was having similar problems. Try restarting your phone. It worked for me after hours messing around.

[Ay_me_zee]

Same here since Thursday as well. Continues to say it can't find the device. 

[Marino2010]

Yeah that works for me sometimes but there are still times even doing that
doesn't work for me. I tried for 2 days when i posted this and finally like
3 or 4 hours later it worked.

[JuanFitbit]

Hi everyone. A warm welcome to the Community! Thanks for reporting the situation. 

@Odyssey13 , Thanks for informing us about this thread. 

@Marino2010 Thanks for the information provided. Could you please go to the Fitbit app>Profile picture > help and let me know what version of the Fitbit app do you have installed? The version can be found as the title . 

@Ay_me_zee @Nesta6245 @LizB717 @StPauliAmi , I'll be glad to help you further. I also need the version of the Fitbit app installed and the model of your mobile devices. 

In the meantime, please verify that the battery saving mode and don't disturb mode (silence) on the phones are off. If they are on, this could cause that the trackers/watches do not sync correctly. 

To set the time correctly again, please do the following:

On your cell phone:

- Please go to Settings> Date and Time. (may be labeled differently, depending on the operating system of the cell phone)
- Switch the automatic time to manual.
- Turn your phone off and on again.
- Try syncing your watch/tracker again.
If the time is set correctly again, you can reset your cell phone to any setting you want.
If the time is still displayed incorrectly after synchronization, please do the following:

On your PC:

Please open Chrome or any internet browser (internet explorer, Firefox, etc)

- Go to fitbit.com and log in with your password and email address.
- Tap Settings (top right gear)
- Under Personal Settings> Time Zone, select any time zone.
- Save the changes. (Press send)

Then please go to the Fitbit app on your mobile phone.
- Click on "Your profile picture> Advanced settings"
- Turn off the "Automatic time zone" and "Automatic location" options. The selected time zone should appear. Then choose Berlin and your location again.
- Turn your phone off and on again.
- Try syncing your tracker/watch again.
The time should be displayed correctly on the watch again.

If your tracker's time is off by an hour and doesn't automatically change to daylight saving time, use the steps above to make sure the correct time zone is set. The daylight saving time settings are configured automatically by selecting the time zone.

Please let me know what it looks like then.

[swcdiver]

Hello everyone,

I have a Samsung S6 (up-to-date) android system and this morning I noticed my phone didn't sync with my Versa since yesterday. I've searched high and low for troubleshooting tips and so far I've tried:

- uninstalling the Fitbit app, restarting my phone, and reinstalling the app - no luck

- deleting my Versa on the Fitbit app and setting up a "new device". The app couldn't find my device - no luck

- shutting down and restarting my Versa - no luck

- updating my Fitbit app...but it's up to date - no luck

When I turned my bluetooth off then back on, my phone could "see" my Versa but when I went to pair it, my phone won't pair.

***Update***

Now my Samsung 6 can't even find my Versa on my bluetooth settings.

Any ideas???

Help! 

***2nd update***

I did a factory reset on my Versa, uninstalled the Fitbit App, restarted my phone and started the whole setup process from scratch. It finally worked. Versa & app are working fine now. 🙄

[StPauliAmi]

@JuanFitbit I have an HTC One M9 phone on Android 7.0. I have again downloaded the Fitbit App Version 3.18. The app still says "no internet connection".

[Marino2010]

Hello, I do have the right version it is 3.18 and i have been lucky the
last couple days and it has been is kinda syncing without too much hassle.
Thank you for responding to my complaint

[LizB717]

Prayer and contacting Fitbit directly on their apps and on their website.
The more we complain the more likely they will do something about the
problem.

My Iconic still won't sync with the time and they've changed my data
collection from daily steps to calories burned. This doesn't mean anything
to me.