help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2017 21:26

‎03-13-2017 21:26

My fitbit info is not syncing to my phone. Any help out there? (Only gad it for 1 month)

Best Answer
0 Votes
2 REPLIES 2

‎03-14-2017 01:23

‎03-14-2017 01:23

Try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it doesn't always work 

 

If that doesn't do the trick then there are some more ideas in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer
0 Votes

‎03-14-2017 09:17

‎03-14-2017 09:17

Syncing since about 2 weeks ago has been spotty. Sometimes my phone will only sync once a day. 

Best Answer
0 Votes