help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-20-2017 04:20

‎05-20-2017 04:20

fitbit surge 

Samsung J7 Prime

Version 16.34.5.14

Gps not syncing ,map not saving my 

run,biking,sleep,my last run was Monday at 5:46 am everything was fine ,the problem started last may 17 until now and my mobile tracker on my account is missing.Need help😂

Best Answer
0 Votes
1 REPLY 1

‎05-20-2017 04:57

‎05-20-2017 04:57

I have a Fitbit charge and Sony android app.

My last successful sync was at 5:10pm last night. I have tried uninstalling the app and reinstalling, no luck so far, so assume an outage?

Best Answer
0 Votes