Syncing - Fitbit Community

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Syncing

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Steve-burns

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Can't sync charge3 to samsung galaxy tablet

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17589

Is this during the initial setup or has it been syncing ok but has now stopped?

If it's just stopped syncing then the usual things to try are:

restart tablet
restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
restart fitbit a few more times (it doesn't always work)
go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
if none of that works then contact customer support: contact.fitbit.com

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