Text Msgs only show Sender's name (RESOLVED)

[AlessFitbit]

Fitbit Update: 9/12/19

Hey all!

We're still investigating and working on a fix for this text notification issue on Android. 

In addition to not receiving the correct text notification, we're now aware this is also affecting call notifications. Some of you may only see a previous caller's name and not the person actually calling you at the time you're receiving the notification. 

When we have more information for a fix, we'll announce it here in this thread. Please stay tuned for updates! 

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Fitbit Update: 7/30/19

Hi everyone.

We're aware of these issues with receiving only the sender's name from your text messages. This appears to have started with the Fitbit for Android app version 3.0. If you're experiencing this yourself with your Fitbit device, please know we're working on a fix. 

While our team investigates this further, we just ask for your patience. Once I have information for a fix, I'll make an announcement here on this thread. 

[jazzykc]

Downgraded and now everything is working again. So happy. 😀

[SunsetRunner]

Using version 2.95, still getting the wrong caller ID for every single call. No notifications at all with the latest versions.

Android users have been dealing with this BS for three months now, but by all means, throw up a banner for iOS users who have had problems for six minutes.

[Swimmom1245]

@SunsetRunner Try 2.90. That worked for me when 2.95 did not.

[SunsetRunner]

@Swimmom1245- Will give that a try tonight. Thanks for the tip!

[Sulfate]

I still am not getting any notifications to my Alta HR from Android phone. It worked for a day and stopped again. Getting very frustrated with this,please can anyone help?

[laserbeam1]

See Kelemvor's post above, but use 2.90 instead of 2.95.

[wpropes]

If this isn't resolved soon I will be switching devices....not I only get calories burned , not steps and no sleep data .this is why I purchased this .I have issues and need this fixed as soon as possible 

[LiliyaFitbit]

Hello all, thank you for the updates. I am sorry for the delayed response.  

I apologize for any inconvenience this has caused. I understand that this can be very frustrating. It's still an ongoing issue that our team is prioritizing a fix for. Thank you very much for your time and efforts. We will continue updating this thread to provide any new information. 

@wpropes thank you for sharing the details of the issue you're experiencing. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

I'll be around. 

[richardeid]

Update: No update.

[Peter.83]

@LiliyaFitbit I understand that you have parameters you need to follow, and could possibly get into hot waters if you say more than what you've been authorized to.

But honestly, right now this community feels ignored and the fact that there has been zero transparency on what's being done, really makes this significantly worse than it ever should have been.

Please just communicate with us on a personal level without the template responses.. let us know why this has been an issue that has plagued us for over a quarter of a year, let us know if there even IS a plan on getting things fixed, and let us know what is to be expected.

Real responses with real solutions would really go a long way right now.

[replacewatch]

Are these even real people or some kind of bots?

Moderator edit: content 

[RicardoFitbit]

Thanks for both of your posts @richardeid and @Peter.83, sorry for the delayed reply..

The input that was shared is appreciated. Once we receive an update regarding this situation well make sure to post it over here to keep you guys updated. Thanks for the feedback that was shared, we are always striving to improve the Fitbit experience with our products and services.

I'll be around if you have any additional questions. 

[replacewatch]

Thanks for the honest reply. Obviously, you cannot give us a real update unless you have one from the development team. I know it's tough to be the man/woman in the middle.

[Rollie20033]

I had a Charge 2, was quite lousy at my sleep data, and then made the mistake of upgrading to an Ionic.  It says that I am asleep almost an hour later than when I went to bed,  then wake up time is different to the actual time I had gotten up. Then I CANNOT say that the upgrade device was worth money spent.

But if you need or want help to get the notifications working again,  let me know and I will try to be of help. 

Roland 

[Innob]

It seems Fitbit has been "working" on a fix for over 3 months, yet NOTHING has been done.  The moderators rarely make an appearance here and only say "sorry, we know there is an issue and we are working on it".

I bought a device based on what you said it would do, but you aren't holding up your end! 

[lpendy]

I was curious to see if this was still going on. Based on a similar issue last Winter, I predicted, wrongly, that it would be three months before Fitbit would fix this. It's now close to four months. Wow. How pathetic.

I wish you all the best and hope you get a resolution. After being a Fitbit customer almost from day one, I moved on to a competitor product and tossed my Fitbit in the trash. Never again. Nice job Fitbit!

[LucW]

Well said! I'll dump mine very soon and move to another brand. I hope every
user does the same.

[dkm101]

@LiliyaFitbit I noticed today there is an update in Google play dated 10/19/2019 for bug fixes and improvements. Any chance the bug fixes address this issue?

[wpropes]

Nothing but time is working now and I was on vacation last week time changed ,guess what now I can't get local time .can't find dashboard .just waiting for money to replace 

[wpropes]

I have been with Fitbit since 2013. So you'd think they'd be trying to fix this .updates stink if it ain't broke don't fix it but this stuff is BROKE !!!!