Text Notifications Not Working

[amazzeratti]

So I've had my versa lite for months now. No problems getting all my data synced. But recently (without me making any changes) my text notifications are not coming through on the versa lite.

Tried trouble shooting. Turning off notifications, restarting & turning back on. 

Tried running messages as a secondary program.

Tried turning on & off blue tooth.

All others come to the versa lite; phone calls, Facebook messages, emails, and my blood sugar app.

I'm stuck.

Have the galaxy s8 phone. 

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @amazzeratti.

Thanks for bringing this up and sharing all of those details of what you have tried.

I'd like to better understand what is going on so I'd like to ask you a couple of questions:

• Does the notifications not work at all or do they work in some fashion?
• When did this start happening? Did it start after some update on the app, Fitbit or phone?

In the meantime, I'd like to recommend that you try turning notifications off from any other apps (Facebook messages, email, etc.) for a moment and check if that helps so that the text notifications come through.

Let me know if there are any other questions on the matter.

[Knev711]

My charge 3 is not receiving incoming text messages, but displays my outgoing texts.  Never had a problem until after most recent update, have tried everything!  I have a Samsung S9, and no other apps are set to send notifications.  Only my message app and calls.

[amazzeratti]

I get Facebook message notifications if I set that as much primary messaging app. 

I do not get any notifications for my regular text messages either run as primary messaging option. Or when Facebook messages are primary & messages are added to "other" notifications. Which of my other notifications like emails I get no problem.

This problem started about a week and a half ago. 

I am not aware of any updates to my phone or the Fitbit. 

As for your work around idea, I've already tried.

Thanks!

[Knev711]

Mine also has not worked for about 1 and a half weeks.  So, a bit after the update 

[unallocated]

It's been two weeks and still no word from the folks at Fitbit about breaking this feature in version 3.0 of their app? This is getting ridiculous.

[unallocated]

Just downloaded the new version, which included bug fixes, but my messages are still broken. Anyone else having any luck?

[unallocated]

I finally got a straight answer from support:

"I'd like to bring to your attention that this is a known issue that has just been reported to us and our engineering team is already aware of and actively working on a fix."

Looks like we wait for 3.2